[
  {
    "name": "Standard Ticket Lifecycle",
    "description": "The typical path for a ticket: Creation -> Triage -> Progress -> Resolution -> Closing.",
    "steps": ["CREATE", "ASSIGN", "RESOLVE", "CLOSE_TICKET"]
  },
  {
    "name": "AWS-Triggered Escalation",
    "description": "Emergency flow triggered by AWS infrastructure: SNS Update -> SQS Escalation.",
    "steps": ["SNS_UPDATE", "SQS_UPDATE", "ESCALATE"]
  },
  {
    "name": "Reactive Creation Path",
    "description": "Modern non-blocking ticket creation flow via WebFlux.",
    "steps": ["CREATE_REACTIVE", "ASSIGN"]
  }
]
